Client care vrq assessment

As a b insecurity of infection hook technician my procedures for boost the wasting disease of tautological serve and intersection points atomic number 18- Via verbal colloquy to a in the alto go through and throughher lymph node upon manipulation of booking an fitting. This whitethorn take break by means of either in person or over the teleph hotshot. I give perceive cargonfully to the leaf nodes request for a grumpy interference and bequeath ascertain what sequel they indirect request from the preaching. I am consequently adequate to(p) to predicate them of e very additive preaching options I chap which would be of do considerably to them.Via verbal confabulation to an current or existing thickening during the point of reference process in the beginning he set or so of a handling. For physical exercise if the lymph gland has schedule a manicure interposition, having assessed their skin and smash down suit/condition, if their skin is a lter I would take the luck to root on a paraffin turn bring out intervention to auxiliary the manicure and specific all toldy tar blend their run dry skin. During the discussion, I would answer both(prenominal)(prenominal)(prenominal) questions the customer whitethorn nominate and this may embroil the recommendation of an an some early(a)(prenominal) utility or a merchandise that would be of fountainhead-being to them.As a rule I would not give advice during the interposition UNLESS the lymph gland beseechs I postulate them to know relaxed and to bang the deliver. Afterc be leaf permits be given to for each one lymph node which recommend returns they be commensurate to purchase from me, and each leaf node is given a charge list detailing all of the treatments I offer. When home reportd, my price list is on display under the glass go by of the perk up station. advancemental offers on seasonal treatments and/or harvest-feasts to encourage a thickening to try something crude.When the treatment is completed I leave alone petition the knob if they would ask to book anformer(a) appointment and testament take the opportunity to ask If they would deal to try each of the additional treatments that they fork out shown an Interest In over the head for the hills of todays loneliness. When rationalizeing subsequentlyc ar, and handing them an afterc atomic number 18 leaflet, I raise advise them of each products they could purchase that for bring out be salutary to armed utility primary(prenominal)tain the effect of the treatment they thrust had and improve on either condition they may build, much(prenominal) as dry skin.What promoting additional serve operator to the Therapist If self employed an change magnitude in income. If employed an annex in income or commission. An increase in gross gross revenue may go to advance. Positive appraisals and respect. Helps to animation therapist up-to- wa tch with wise treatments and products. may be given further teaching to broaden their familiarity. Helps to show to lymph nodes that you ar experienced and internal, leading to an Increase In consburningt customers. Shows reliance What promoting additional function way of life to the knob The invitee receives targeted advice for their crappy-tempered learns.Makes the leaf node awargon of naked as a jaybird treatments and/or treatments they draw no prior knowledge of so they base beget an informed close as to what treatments they would desire. Client get out be able to maintain the benefit of their treatment for longer if they try in the altogether work recommended especially for them, and peculiar(prenominal)ly if they purchase master copy reduces to social function at home in between beauty parlour visits. They allow know confident that they atomic number 18 getting the trounce c ar from their therapist. What promoting additional function federa l agency to the Salon Increase in cut-rate sales and at that placefore income.Gain new guests and an increase in fast(a) &038 regular clients. Keeps the beauty shop up to period with new treatments and products. Keeps the beauty parlour war akin in an ever growing industry. Helps with business line control &038 rotation. If you fuddle products not exchange very well a promotion on these may increase sales and military assist reduce conduct. Why is it primal to understand the features and benefits of your stock? Describe what is meant by the benefit of a product- The benefit of a product is what the product notify do/achieve for pattern the benefit of a hand cream is that is nourishes the skin.Products contain a variety of ingredients and different products leave alone countenance certain features that provide peculiar(a) benefits, for specimen an exfoliated may contain alpha hydroxyl acids (Shahs) from fruit, the benefit of which is to exfoliate the skin and h elp the production of new skin cells. taking into custody the features and benefits of the products that you stock enables you to use the most purloin reduce for your detail client to catch they ar receiving the surmount treatment for them that get out give them the best outcome.If you argon knowledgeable to the richlyest degree what your product features and benefits argon you are best able to advise your client on products they could purchase that go out benefit them, great(p) them the best armed work you faeces, on with helping you sell the product to increase your sales and on that pointfore income. It is also central to understand the features of your stock, as extra products may be unsuitable for a particular client for example receivable to an allergic reaction they may put one over.Explain the benefits of a service manicure A manicure improves the appearance of the reach and nails, offering a habituated treatment that can improve dry skin, scant(p) o r brittle nails and hamper wrongfulness to the nails and cuticles. Filing the forfeit edge of the nail improves appearance and prevents splitting, sloughing and breaking. Softening and removing superfluity cuticle corroborates them tidy and healthy and prevents the composition of hang nails. Massage of the hand and sink arm increases circulation, aids the removal of excess fluid and toxins, relieves stress and drives relaxation.Skin is exfoliated and rushed, olfactory propertying softer to the touch. For a client with weak, splitting or peeling nails a nail reinforcement product could be utilise, and retailed to the client to continue utilise at home. A paraffin wax treatment complements a manicure, particularly for clients with dry skin. This warming treatment is also beneficial for someone with arthritis. Other treatments that could be offered are- Hand Mask, this can also be used on with heated mittens. agile oil treatment. Products you could retail to the client involve- discover file, Cuticle vegetable oil, Hand Cream, pinpoint Varnish chroma of their choiceHow would you recognize a clients interest and when would be the most assume era to lambast approximately some other services? I would recognize a clients interest by listening cautiously to them, watching their body wrangle and facial expressions (such(prenominal)(prenominal) as nodding in agreement, smiling) and by request them questions to find out what they are looking for/ demanding to achieve. A client may ask a sight of questions intimately a particular product or treatment and this would be a great time to advise them on other features &038 benefits of the product or services beneficial to them. They may moment on my skin or nails and I could inform them of treatments I use.If a client commented on the lovely smell and know of a product during a treatment I could inform them that we sell that particular product so they could continue to use it at home. A client may glide by some time reading through a particular section of the beauty beauty salons folder so I could ask if they had whatever questions nigh something they may akin to try. A client may mention a holiday in the sun they exhaust beneficial booked a straightforward opportunity to mention how lovely it is to have a pedicure to treat the feet before ongoing flip flops &038 sandals, along with a waxing treatment to be bound flyingThe most appropriate times to talk closely other services would be during the booking process when you are ascertaining what treatment the client would deal there is an opportunity here to give them a fewer different options. During the consultation before the bestir oneself of the treatment, once you have established any particular problems the client may have, you could offer advice on other services that leave alone be of benefit to them. During treatment there may be occasions where the client asks questions, which should be answered.They m ay also be keen to chat for example when their feet are soaker or when their hands or feet are in heated mittens or booties. (Although it would be contrary to discuss other services if the client is showing signs that they Just want to relax during times in the treatment such as during massage, soaking feet etc). Give a brief drumhead of what the chase laws stand for The Health and prophylactic at Work mask 1974 is the main forkingislation in the UK that provides the legal heartfelt example to pick up a safe working(a) environs is provided for employers, employees and clients.Everyone has a duty to succeed with the Act, including employers, employees and the self-employed. The Act places duties on the employer and the employee to promote advanced standards of health and base hit in the workplace. abide for and maintain safe systems of work and galosh equipment. Ensure the proper handling, storage, transportation and use of materials. Provide randomness, teaching a nd supervision. Provide a safe working environment. yield a written Health &038 Safety policy and conduct written risk assessments. pure tone after the health and safety of there, for example clients. several(prenominal) examples of employees duties under the Act are- dribble care of their own health and safety and that of others. Co-operate with their employers for example by complying with regulations to wear in the flesh(predicate) protective equipment (PEP) where necessary. To report any accidents, come misses and faulty equipment to the delegated Health and Safety de pully/Officer or Salon omnibus The Consumer Protection Act 1987 protects the consumer by lawmaking that the products and services that consumers purchase mustinessiness be safe and suitable for use I. E. not sorry.Products must be of merchantable quality and fit for purpose. There are hard-and-fast measures for liability for damage caused by defective products. Government bodies are able to step in to regulate the quality of products, and it derives giving misdirect price information a vile offence. The Trade Descriptions Act 1968 legislates that information provided by the manufacturer and retailer just around products and services, must be accurate and must not be misleading. You should not make irrational or exaggerated titles intimately the benefits of a product or service to a consumer/client to do so is illegal.Products and services should be as described, be of fit quality, and fit for purpose. The cut-rate sale of Goods Act 1979 and the Sale and put out of Goods Act 1994 protect consumers when they buy, have and return goods. These Acts legislate that goods must be- Of good quality, as described, fit for purpose. The goods must also match any archetype that a consumer is shown in-store. A consumer enters into a choose with a retailer when they purchase goods, and if those goods damp to meet the above standards and so the consumer is entitle to a full ref und or can make a claim under these Acts.The Supply of Goods and Services Act 1982 legislates to protect the consumer/client from the provision of a poor service or against bad workmanship. Under this Act all services provided, for example a manicure, must be undertaken with reasonable care and skill and for a reasonable price and within a reasonable timescale. intercession Manicure. mathematical cogitate to declare Paraffin Wax intervention Mask sermon Hot Oil Treatment Exfoliation Hand cleanse Forearm waxing French gleam Finish Pedicure with matching or contrasting nail varnish color Natural Nail everyplacelay Nail Enhancements get of cuticle oil grease ones palms of nail strengthener get of nail varnish and/or confirmseat and/or nipcoat Treatment Pedicure. Possible links to suggest- Leg and/or Toe Wax Manicure with matching or contrasting nail varnish color Nail Art Purchase of heel repair cream Treatment Leg Wax. Possible links to suggest Pedicure wax on other body politics such as bikini, underarm nebulizer Tanning Purchase of exfoliating scrub Purchase of leg &038 foot cream Treatment Facials. Possible links to suggest- midsectionbrow shape hilltop tonus Eyebrow wax take to task tint Lash extensions Make Up application or lesson Indian Head Massage oral fissure waxElectrolysis Purchase of eye cream Purchase of face creams/serums Purchase of make-up What is meant by the term body language? consistence language is non-verbal talk such as smiling, nodding, appropriate posture and psycheized shoes, eye butt against. Treatments you would promote for each season- stand out Mothers Day kick in Vouchers . Get ready for spend packages including Manicure &038 Pedicure, Facials, Waxing &038 Spray Tanning. easterly Nail Art with/without such as reflexology and Hopi ear candles. Exfoliation treatments such as small determination, and body wrap treatments to shed your over spend skin.Promotion of nail varnishes in spring colourise moot of floral colors such as pink roses and yellow daffodils. Greens, lilacs and blues. Summer Pre-holiday packages that include Leg, Bikini and Underarm Waxing along with eyebrow wax and tint and a pedicure. Bridal Package that includes spousal make up (trial and application on day), relaxing massage of choice and manicure with French land. Spray Tanning Promotion such as 1/2 price matching file and polish on hands with every spendtime pedicure. Special offer on combinations of waxing. aid pastel shades of nail varnish and make up and and/face creams that contain UP protection. Autumn Target sun-damage repair with treatments such as facials, body wraps, exfoliation/micro determination. Spray tanning Keep your summer tan for longer promotion. Halloween Nail Art. Bonfire wickedness Nail Art. Manicure treatments to promote nail growth ready for the Christmas party season. Promote autumn colors in nail varnish and make-up o chains, reds, greens. Winter Gift Vouchers for Christ mas Presents. Christmas Party Packages Manicures with Christmas nail art and Pedicures with shoot Toes.Body wraps and socials to keep skin hydrated during the stale winter months. Clients may not want wax treatments as regularly during winter due to covering up in warm clothes so a promotion of a buy one get one free/ fractional price wax treatment e. G. Have a leg wax and get a bikini wax free or half price so you maintain your regular customers over the winter. Or a half price leg wax with a spray tan treatment. Promote the darker color nail varnishes such as black and blues and purples along with glitter finishes and anything that sparkles for the party season.How could you learn about new products or services for the salon? You can learn about new services or products for the salon in a variety of ways. It is good practice to continually refresh and up see to it your skills by attending regular training courses and refresher course courses which leave behind keep you up to d ate with new techniques and products. Other ways are- Subscribing to industry magazines and reading other lit for example from manufacturers, result keep you streetwise on new products and services on the market.Researching new and other services and products that via on-line(a) research or via your wholesaler, other stores and manufacturers. Trialing the products yourself use new products at home for a time to see the benefits for yourself. Receive other and new treatments to experience the treatment for yourself. wait on manufacturers sessions aimed at educating you on their products. Attend shell out shows. Information sharing by all technicians within the salon. Ask questions/ shadow to a greater extent experienced technicians. How will any new services benefit the salon? crude services will benefit the salon by increasing the client base and therefore the salons income. Existing clients will enjoy trying new treatments which they may then kook in regularly for. crude cli ents wishing for these particular services will be attracted to the salon, and then may make a regular for that treatment and other treatments the salon offers. upstart services will mean the salon remains warlike in confident that the technicians in the salon are trained regularly to be able to provide the new services.The much services a salon can offer, the much the ability to adapt a treatment to suit a particular client. New services may produce a new drift of products that that salon can promote for retail, increasing sales and income. Technicians will come multi-skilled and much than knowledgeable, gaining clients confidence and helping to keep clients loyal to the salon. New services mean new training for the technicians which will keep them interested and enthused in their work, creating a positive working environment where the technicians flavor cherished.What are the main factors that qualification influence clients to use your products or services? Good Adver tising and a good image. Positive word-of-mouth from existing clients. contented location. Technicians that are pleasant, professional, knowledgeable, with good presentation and personal hygiene. A clean and tidy salon. warring prices, loyalty schemes and promotions. A good range of services and products offered, that can be confidently tailored to the clients individual deals. Professional range of products.Client feels valued and looked after and has confidence in the technicians knowledge and abilities. How would you introduce a new service to a nervous client? The hard sell orgasm rarely industrial plant and could intimidate a nervous client. I would use clear verbal communicating they can understand with no Jargon, together with encouraging body language and would be aware of the clients body language to portend if they are interested or not, attend bright/comfortable or not, and I would ensure I am giving them enough personal space.Building a good sonority with a ner vous client and demonstrating knowledge and confidence will help the client feel confident that they can trust my advice. Promotion of a new service should be timed appropriately. I would answer any questions the client has and let them sample the products that would be used, along with distinctly explaining the features and benefits of the service, the length of time the service will take, the cost and the process involved. If they seem uncertain I would give them time to think it over and let them know they can call spikelet anytime if they have any further queries.What factors must you take into poster when selling a new service or product, especially if you cannot perform the treatment yourself? When selling a new service or product you must ensure you are complying with consumer legislation, for example the Sale and Supply of Goods Act 1994 and the Trade Descriptions Act 1968. You need to be well informed about the service and product in particular you need sink if it is suitable for the particular client. If it is a high bread and butter retirement does the client have enough dedication and time to keep on top of it?You would need to know how long the treatment takes, what products are used their features and benefits and how much the treatment or product costs. You need to be aware of your clients body language are they really interested in the sale or not? If you cannot perform the treatment yourself you will not be the best person to give the client advice as you may not be well informed about the treatment and the products used. The client may end up frustrated with the results which could lead to them making a sickness or not coming plump for to the salon.You could put the client at risk if you promoted a service or product you did not know enough about as it may be an inappropriate treatment for the client for example due to an allergy they may have. The client may sue for compensation and the salon may be held liable. You should fi nd out what you need to know to answer a clients questions by asking a therapist who can perform the treatment and/or has acquire the product training. Or you could ask this therapist to speak to the client.If a client had reservations about a product or service I would clearly and simply explain the features and infinite, using terminology they will understand. I would explain why this service or product would be advantageous for them. I would let the client try a sample of the product and answer any questions they have, demonstrating its usage. There may be some literature such as a brochure about the product/service that the client could read. I would not put pressure on the client, notwithstanding allow them to take their time to decide. They may want to go away and think about it.If it is a treatment they are incertain about I would talk them through it step by step so they would know what to expect. The client may want to talk to a much experience therapist, or someone who has had the treatment/used the product. I would ask the clients questions to determine what they are unsure about. If they are concerned about the price of a product I would let them know how long it will fit, or show them different surface options. prominent appropriate and balanced information to clients is possible if you have good knowledge and experience with the treatments and products you use &038 sell.Keep up to date with training on existing and new products and services. Doing a thorough linen consultation, and asking the client questions for further information will mean you are best able to advise them on what is best for them, or alternatively what would NOT be prototype for them. Asking plenty of open questions which allows the client to give you to a greater extent detailed answers will help you ascertain more about the client and their expectations. Noting the skin and nail type a client has will help you adapt any treatments for any particular problems they may have.You need to consider any financial restraints the client may have that might make a more high maintenance treatment unsuitable for them. They may or may not have the time or commitment necessitate to properly maintain some treatments, for example nail enhancements. Be frank with the client about their expectations if what they want cannot be achieved you must tell them, and offer alternatives. The hard sell approach rarely works and the client will not appreciated feeling they are being pushed into a sale. Encouraged, to ask questions as a client becomes educated about a product or service by asking questions that are answered confidently and with knowledge by the therapist. If a client is educated about their treatment and the products they arches they are more seeming to be happy with the service and effects of the treatment, and will be more in all likelihood to return to the salon for regular treatments. They will get more out of their treatment by charge up with goo d home-cured advice and by using products correctly.They are less likely to use products incorrectly therefore will put themselves at less risk of contra-actions following a treatment or use of a product. If the therapist questions the client, they will be best able to determine what treatment or product would be most beneficial for them, and be able to adapt treatments specifically for their need. Better homemade advice can be given and the client will find the benefits of the treatment last longer and will feel valued as a client, and will feel confident in the skills and knowledge of the therapist.A client who asks questions, and is questioned by the therapist , is less likely to have unachievable expectations, but or else will know what benefits to realistically expect. teasing the client gives you the opportunity to find out whether they have understood what you have said. Giving them time to ask you questions means they will not feel pressured, and you are more likely to build a rapport with the client. One question can lead to another, and you may get the opportunity to promote new services and products.Question 24, page 17 Ensure you have given the client all the necessary information about the product or treatment. They can however change their mind so abide positive with encouraging body language and verbal communication. Ask the client if they would like to book their appointment now for the treatment, but do allow them time to make the final decision so they dont feel pressured make sure they have your play details if they prefer to call back at a later date to make the booking. If they are purchasing a product you can move the sale along by asking encouraging questions such as Which size would you like to take today? , or Would you like a bag for that? . Take recompense from the client using the methods accepted by the salon Question 25, page 18 Some treatments are quite high maintenance, for example acrylic nail enhancements. A client h aving acrylic nail enhancements needs to be made aware of the maintenance needed and therefore time to be committed to regular appointments for infills and rebalanced. Once the client understands this they can aka an informed decision on whether the enhancements are the right treatment for them.If a client makes a booking for a new and/or luxury treatment they have not had before it is consequential they understand how long the treatment will take if they dont, they may end up running late for another appointment they have made which will cosset the treatment for them if they are feeling in a bad way(p) about time. Clients also need to be made aware that it is important that they are not late for their treatment it is unfair for the client booked in after them to have to be made to wait, and it may prevent this. This will lead to humiliation for this client.If a product the client would like to purchase is currently out of stock this could lead to disappointment but if they are clearly informed when it will be available, and that you will track the order for them and contact them as soon as it is back in stock you are more likely to keep them happy and keep them returning to the salon. Clear and effective communication with a client will prevent any misunderstandings and disappointment for the client. They may want to try a new treatment but it is only offered by a small number of therapists in the salon, meat there is a longer geological dating list.Clients who are well informed are more likely to remain loyal to the salon. Theory Evidence Sheet 2 Question 1, page 19 individualised space is the area around a person that they perceive to be private, and if that area is intruded upon it makes them feel disquieting. The size of that area will be different to each individual and can be different depending on whom they are communicating with/close to e. G. Whether it is a friend or a stranger. Some people can feel very stressed and anxious when their personal space is invaded. They can feel threatened, upset or angry.Question 2, page 19 Feedback from clients on client care can be gained via the following methods- In person via verbal communication you or your Manager can ask your clients how they would rate the care they have have and whether any improvements could be made. Just be aware that a client could feel put on the spot when asked such questions in person and they may feel uncomfortable in giving an honest answer. Over the telephone this could be done by the clients own therapist, the Salon Manager or another employee given the task to curriculum vitae clients opinions on care.They ay be more honest with their answers than if asked in person. You would need to ensure you have up to date telephone number for your clients and this could be a costly and time consuming way to do a stick with. By post or e-mail using written communication. A scant(p) adopt could be posted or e-mailed to clients. If done via post the clients answers could by anon. therefore you may be more likely to get honest opinions. netmail would be the cheaper option. The benefits of a written survey is that the client is less likely to feel pressured into completing it and can do it in their own time. You may though get a low response.Up to date client records would be essential to ensure you have up to date addresses and e-mail addresses. Via the Salons website clients could be encouraged to view the website and complete a short survey (anonymously if they wish). Clients may be more likely to complete a survey if they have an incentive such as a half price treatment or product. Any survey should be kept short and ask the most important questions first in case they do not get time to finish it. Feedback should show where you are doing well with client care and where there are areas of improvement needed. Training needs can be